PRIDE IN OUR PEOPLE

PASSION IN OUR WORK

 

If you are a resourceful, motivated person who is looking for a position that will challenge your skills, fuel your creativity and
reward your hard work, we may have an opportunity for you.

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Customer Support Specialist

Recent Graduate/Junior Professional

Senior Living

Full Time

Previous customer service experience preferred

Bachelor’s degree preferred

Salary

Comprehensive benefits package

Overland Park, KS

Light to none

Description:

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We are seeking a friendly and detail-oriented customer service professional with a strong commitment to excellence to join our company as a Customer Support Specialist. This position centers on effectively serving and strengthening the nationwide user base of our publishing systems. As the front line of contact for the company, our Customer Support Specialists must present themselves in a professional manner while relying on their experience, good judgment and interpersonal skills to meet the challenges and needs of our customers regarding inquiries received via phone and email.

 

This position is part of our Senior Living division, which is dedicated to serving the needs of America’s fast-growing senior population, providing comprehensive, individualized solutions that ensure each individual's safety, comfort, health and access to the rich social and intellectual engagement every senior deserves.

 

Our Customer Support Specialists ensure timely resolution of all
phone and email inquiries regarding our products and services.
Other responsibilities include:

  • Act as a liaison between our Production department and our customers to ensure that all publication deadlines are met
  • Provide conflict resolution that balances customer needs with company policy to the satisfaction of all parties
  • Train new users on our web-based publishing system
  • Maintain customer contact notes
  • Other duties as assigned

 

Previous customer service experience is preferred.

 

A bachelor’s degree from an accredited four-year college or university is preferred. Equivalent work experience, with excellent references, will also be considered.

 

Candidates must be able to adapt to both routine and unique inquiries within a set of established parameters. Other relevant attributes include:

  • Excellent verbal and written communication skills
  • Strong interpersonal skills
  • Punctuality
  • Reliability
  • Attention to detail

 

Candidates must have general technical skills, including proficiency with Internet tools, telephone systems and software, and other common tools. A familiarity with Microsoft Word and Excel is preferred.

 

We work in a modern, technologically advanced office environment that promotes a progressive and collaborative culture. We offer a full benefits package that includes medical, dental, life and long-term disability insurance, 401(k) with matching, paid holidays and paid time off. We also offer generous opportunities for continuing work-related education and career advancement. Uhlig LLC is an equal opportunity employer.

 

No agency inquiries accepted.

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